SkillAI Privacy Policy — aiskillls.pro

Key Definitions

The following definitions explain terms used throughout this Privacy Notice to help you understand how we handle personal data.

Personal data means any information relating to an identifiable person, such as name, email address, billing details, and contact information provided during registration or communication.
Processing refers to any operation performed on personal data, including collection, storage, use, disclosure, or deletion.
User refers to visitors, learners, and account holders who use SkillAI services through the website or enrolled programs.
Service means the training programs, digital learning materials, support, and related features provided by SkillAI via aiskillls.pro.
Cookies are small data files stored on your device to enable functionality, remember preferences, and collect analytics about site usage.

Data We Collect

We collect personal data directly from you, automatically through your interactions with our site, and from third-party partners when necessary to deliver our services.

Data You Provide

When you register, enroll, contact support, or purchase a course, we collect the following categories of data that you supply.

Full name and preferred display name.
Email address and contact email preferences.
Billing information and payment details (processed by our payment provider).
Professional information such as job title, employer, and resume or collection items you upload.
Messages and correspondence you send to support or instructors, including feedback and assignment submissions.
Account credentials and preferences related to course progress and notifications.

Data Collected Automatically

When you interact with our website or platform, some information is collected automatically to support functionality, security, and analytics.

Device and browser information (type, version, operating system).
IP address and approximate location derived from IP.
Usage data such as pages visited, time on site, course progress, and interaction metrics.
Referrer URLs and information about how you reached our site.
Cookies and similar tracking identifiers.
Error logs and performance diagnostics collected for security and reliability.

Data from Third Parties

In some cases we receive data from external partners to provide services or improve our offerings. We limit collection to what is necessary.

Analytics providers who supply aggregated usage and performance metrics.
Payment processors that provide transaction confirmations and limited payment metadata.
Marketing and customer relationship platforms that manage email delivery and campaign engagement.

How We Use Personal Data

We process personal data for specific, limited purposes aligned with delivering training services and improving the platform.

To register and manage your account and course enrollments.
To process payments and handle billing inquiries through our payment partners.
To deliver course content, assessments, certificates, and progress tracking.
To provide customer support, mentor feedback, and administrative communications.
To analyze usage patterns and improve course content, platform features, and operational efficiency.
To send marketing communications where you have consented, and to manage preferences.
To detect, prevent, and respond to security incidents and abuse.
To comply with legal obligations and resolve disputes.

Legal Bases for Processing

Where applicable under regional data protection laws, we rely on appropriate legal bases to process your personal data.

Performance of a contract: processing needed to deliver courses and related services you request.
Consent: where you voluntarily agree to marketing communications or optional features.
Legitimate interests: for security, fraud prevention, and platform improvement, balanced against user rights.
Legal obligations: to comply with laws, tax, and regulatory requirements.

Data Subject Rights (if applicable)

If EU data protection rules apply to you, you may have specific rights regarding your personal data as described below.

Right of access: request a copy of the personal data we hold about you.
Right to rectification: request correction of inaccurate or incomplete data.
Right to erasure: request deletion of personal data in certain circumstances.
Right to restriction of processing: request limitation of how we use your data in certain cases.
Right to data portability: obtain a machine-readable copy of data you provided for automated processing.
Right to object: object to processing based on legitimate interests or for direct marketing.

Cookies and Tracking Technologies

We use cookies and similar technologies to enable essential site functions, remember preferences, and understand how the site is used so we can improve it.

Common cookie types include session cookies (temporary), persistent cookies (stored between visits), and third-party cookies used by analytics or advertising providers.

We classify cookies as essential (required for core functionality), performance (analytics), functional (preferences), and targeting (marketing).

You can manage cookie preferences via your browser settings or our cookie banner where available. Disabling certain cookies may affect site functionality.

View our Cookie Policy on aiskillls.pro

How We Share Data

We share personal data with trusted partners only to the extent required to provide services or comply with law. We require contractual safeguards with our vendors.

Cloud hosting and infrastructure providers who store and process data on our behalf.
Analytics providers that help us understand platform performance and usage patterns.
Payment processors and business institutions to complete transactions and refunds.
Customer support and learning management partners that assist with course delivery.
Legal and regulatory authorities when required to comply with laws or respond to lawful requests.
Affiliated service providers that support business operations under strict data processing terms.

International Data Transfers

Personal data may be transferred to, and processed in, countries other than your own when necessary for service delivery. This can include locations where our service providers operate.

When data is transferred internationally, we apply safeguards such as standard contractual clauses, contractual restrictions on use, and technical protections like encryption to protect personal data.

Data Retention

We retain personal data for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements.

Account information and enrollment records are retained while your account is active and for a reasonable period thereafter to support legal, tax, and business needs.

Messages, support tickets, and submitted assignments are retained to provide continuity of service and for quality assurance purposes.

System logs and diagnostic data are retained for a limited period to contribute incidents, monitor performance, and improve reliability.

When data is no longer required, we securely delete or anonymize it. You can request account deletion; we will process such requests in accordance with applicable law.

Security of Your Data

We implement a combination of administrative, technical, and physical safeguards to protect personal data against unauthorized access, disclosure, alteration, and destruction. Security measures are continually reviewed and updated as technology and threats evolve.

Encryption in transit (TLS) and encryption at rest where appropriate.
Access controls, role-based permissions, and multi-factor authentication for sensitive systems.
Regular backups, vulnerability scanning, and incident response procedures.

Your Rights and Choices

At SkillAI we believe individuals should control their personal information. You have a set of rights related to the personal data we process about you. This section explains those rights and how to act on them in clear steps so you can manage access, corrections, portability and restrictions related to your account and training records.

Right of access: request a copy of personal data we hold about you, including course enrollments and certifications.
Right to correction: request updates to inaccurate or incomplete personal information in your SkillAI profile.
Right to deletion: request removal of personal data where retention is no longer necessary or permitted by law.
Right to data portability: request your personal data in a commonly used, machine-readable format to transfer to another provider.
Right to restriction: request limitation of processing while a dispute about accuracy or lawfulness is resolved.
Right to object: object to processing for direct marketing or profiling where applicable and allowed by law.
Right to withdraw consent: when processing is based on consent, you may withdraw consent at any time without affecting prior processing.
Right to lodge a complaint: if you are not satisfied with our response, you may file a complaint with the relevant supervisory authority in Malaysia.

How to submit a privacy rights request

To submit a request to access, correct, delete, or export your personal data, contact SkillAI via email at [email protected] or by mail to our office at Jalan Bukit Nenas, 88000 Kota Kinabalu, Sabah, Malaysia. Provide a clear description of the request and any documents needed to verify your identity. We will follow a structured process to verify requests while protecting other users' privacy and security.

[email protected]

We aim to acknowledge requests within 5 business days and resolve typical requests within 30 days. If verification or complexity requires more time, we will inform you of anticipated timelines and any lawful extensions.

Marketing and communications

SkillAI may send emails, SMS and targeted platform messages about new courses, special offers, and events. These communications are based on your account preferences, training history and any consent you provided. We only use contact channels you have permitted and limit content to relevant professional development and product updates.

You can opt out of promotional communications at any time by using the unsubscribe link in our emails, toggling preferences in your account settings, or emailing [email protected]. Transactional messages about purchases, account activity and course access will still be sent unless you close your account.

Children and minors

SkillAI courses and services are intended for adult learners and professionals. We do not knowingly collect personal data from individuals under 18 without verified parental consent. If we learn that we have collected personal data from a person under the applicable minimum age without appropriate consent, we will take steps to remove that information as required by law.

Third-party links and services

Our platform may contain links to external sites and integrate services from third parties (for analytics, payment processing, cloud hosting and learning tools). These third parties have their own privacy notices and controls. SkillAI is not responsible for third-party practices; review their privacy policies before sharing personal data.

Changes to this privacy notice

We periodically update our privacy notice to reflect changes in services, legal requirements and data practices. Material changes will be highlighted on aiskillls.pro and, where relevant, notified to users by email. The current policy effective date is shown in the Terms section below.